Photo Session

• Please be ready well in advance in the hall before the session starts
• Please leave the photo shooting up to the professional staff and photographers.
• Up to two elementary school aged or younger may join the Photo op. with one ticket. If you wish to shoot with more than this number, a separate "add-on companion" ticket sold separately will be necessary.
• Only one photo will be printed per ticket.
• With an additional fee, you may purchase the digital version of the photo from our data service. Please check the details below. According high demand, it may take approximately one day to upload the data.
• The number on your ticket is not the reference number for an appointment. The time of the photo session will be according to your arrival time.　
• Capturing photos with your own cell phone, smart phone, and camera is prohibited.
• You are not allowed to give a present to the actor during the photo session. If you would like to do so, please ask the staff in charge beforehand.
• You can Not ask celebrities to pose as you like.
• Be aware that it may take time to print the photo.
• We will not retake the photo unless your eyes are accidentaly closed.
• The MC will announce the place to give you the printed photo. If you are not sure, please feel free to ask the staff.

Autograph Session

• Please be ready well in advance in the hall before the session starts
• You may not take a photo of the actor as they are signing the autograph. You may not request a photo with the actor.
• You must be prepared with your own item on which to get the autograph, or you can purchase goods at the merchandise shop in the venue.
• Please be careful and do not put the autographed item in your bag/purse before it dries. If you do so, the ink may be stick or smudge. Keep in mind that a re-write of an autograph cannot be requested.
• We do not provide bags to put the autographed item in when you leave.
• We will provide colored pens: black, silver, gold and bronze. You may bring your own writing utensil. Once again, be wary of the ink drying accordingly.
• The number on your ticket is not the reference number for an appointment. Your session will be according to your arrival time.
• You are not allowed to give a present to the actor during the session. If you would like to do so, please give the present to ask the staff in charge beforehand.

There is a possibility that any scheduling may be significantly delayed depending on the situation. We would like to ask for your kind understanding and cooperation.

※ You are responsible for your own belongings. Our company will not provide responsibility to broken, lost, or stolen belongings.
※ The MC will announce any left behind or lost belongings.
※ We do not re-issue tickets for any reasons, including if they are lost, burned, stolen or torn. Please make sure to keep your ticket and to keep it safe.
※ There will be no trash bins at the venue, so please make sure to keep your garbage with you if you have any. Thank you for your attendance to this event.
※ All maters can be changed at the celebrity management's discretion.

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Refund Policy

All purchases are final. Refunds can only be made for the following conditions:

• If a celebrity cancels his appearance, your order containing Photo Ops and Autograph tickets will only be refunded.
• Admission tickets and passes can only be refunded to persons living outside of Japan who purchased with a foreign credit card. This admission refund can only be made if it is in conjunction with a celebrity cancellation.