| Legal Name | Styles On Video Japan, Co. Ltd. |
| Address |
Hollywood Collector's Convention Styles On Video Japan, Co. Ltd. 4-8-30, 3F, Kundan-minami, Chiyoda-ku Tokyo 102-0074, Japan |
| Chief of Operations | Mitsuaki Munegumi |
| Phone | 03-5212-4230 |
| Contact for celebrity tickets only | support@hollycontokyo.com |
| Necessary charges other than the product price |
A service fee is included on most ticket purchases. Service fees if any, will display in your cart summary prior to checkout. * Shipping fee is included in the signature fee |
| Expiration date of your order |
Convenience store payment: Your order will be confirmed as soon as payment is confirmed.
Credit card payment: Immediate payment is completed and your order is confirmed. |
| Defective Product | We will rigorously pack and ship the item, but we will replace the initial defect that occurs within 7 days from the date of arrival of the item . |
| Sales Quantity | There is no particular designation (some products have settings) |
| Delivery Time |
Products will be shipped by the end of the year as soon as they arrive. (However, the arrival date may be slightly different due to the influence of the new coronavirus.) |
| Payment Method | Credit card / convenience store payment |
| Payment deadline |
When purchasing by convenience store payment, please pay at the designated convenience store within 3 days including the date of your order. If the deadline is exceeded, it will be treated as an automatic cancellation, so please place your order again.
Please forgive if it is sold out. |
| Return Deadline | We will not accept returns or exchanges of products except in the case of initial defects. |
| Return shipping | In case of initial failure or wrong shipping product, we will respond by cash on delivery. |